Refund policy

Returns

Due to the nature of consumable products, we do not accept returns on opened items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.

To request support, reach out to us at help@sitchsticks.com with your order number and a brief description of the issue.

In some cases, we may ask for photos to help evaluate the situation.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds are typically processed within 10 business days, though it may take additional time for your bank or credit card provider to post the refund.

Questions

If you have questions about your order or this policy, please contact us at help@sitchsticks.com.